Sincera Reproductive Medicine – Fort Washington Located in Fort Washington, Pennsylvania

Kirstin Hartman

3 years ago

One of my biggest regrets was ever getting involved with Sincera. My IVF experience was disorganized and it felt like the nurses and doctors were reading from a chart rather than understanding me and my situation as a patient and human being. After 4 months of constant 'set backs' I finally had my first egg retrieval - after extracting a large amount of eggs, I was left with only 2 embryos which I received via email and no call. When I called to understand what happened, I was told that I should be "happy" to even have 1 embryo and when I asked about the grades of the embryos, the response was "you must be reading infertility blogs, we don't do that here". I went forward with the embryo transfer, which was also very disorganized. I was in and out in 5-10 minutes and was not even aware the transfer happened - I was walked through the 'test' and then told I was done. Not surprisingly, the transfer did not work. I left immediately and went to Shady Grove with Dr. Martin and had the absolute best experience. Same # of eggs retrieved and 8 embryos - all of which were graded. I'm currently 9 months pregnant as a result. I felt completely supported and well educated during the entire process. Best decision ever. Since leaving Sincera I've been sent an invoice for a large amount due without any explanation. It took 3-4 phone calls to finally reach someone who could explain the charges. Even then, that person had a hard time understanding the ins and outs... I am now trying to dispose of my 1 remaining embryo - I sent in the form but received no confirmation and instead an invoice for storage. It seems like anyone I had previous contact with at Sincera is no longer with the company... This place is so disorganized and I am so disappointed in myself for not heeding the other reviews. I would not wish this level of service on anyone going through this very stressful and vulnerable situation.

Katie Johnson

2 years ago

While I would first like to state the doctors and nurses who cared for me during my fertility journey were amazing however, to my knowledge none of them work at Sincera anymore. Sincera’s billing department told me that IVF through my insurance plan was 100% covered. Therefore, we headed through with IVF with grateful (due to our insurance coverage) and hopeful hearts. It wasn’t until after my second transfer which lead to pregnancy that then I started to receive bills for around $16,000 when I was originally told it would be 100% covered. I spoke with the billing department supervisors on multiple occasions who stated that they were placing appeals on our behalf etc. to which no appeal was ever placed. It is unethical and an unruly practice to ensure to your patients that a service is covered and then send bills for $16,000 when now we have a child to care for. There has been so many changes within the billing department as well that having someone respond to an email or call is impossible. This is the last thing that you want to occur to you when you are going through IVF. These bills are not our fault. It was misinformation provided by your billing department and that should not fall on your patients. Please do better with your billing department. There has been no help at all and it is really sad to see what has come of this practice.

Starlene Eggleton

3 years ago

As stated in a previous review, “Do not walk, RUN away from this practice”. We began our fertility journey in 2018, I was diagnosed with Breast Cancer in 2019, and have received multiple rounds of IVF to store and freeze embryos. During this time my husband and I were able to retrieve 5 embryos (2 viable and 3 abnormal). Due to this facilities lack of organization, communication, etc. we decided to move to another practice. We recently began the process of transferring our viable embryos to the new practice. Last week we had scheduled an appointment to transfer OUR embryos however, once we attempted the transfer process, we found out Sincera Reproductive Medicine had kept our 3 non-viable embryos. After repeated requests to only transfer the viable embryos we were told “this is not our policy”. We have been willing to sign documents to destroy our 3 abnormal embryos as they cannot be used and THIS SHOULD NOT BE Sincera’s decision. We have been unaware that Sincera continued to keep and store these embryos since we are unable to use them. Additionally, we have requested for our 2 viable embryos to be transferred to our new practice so we can move forward with our fertility journey. Sincera continues to refuse to transfer our 2 viable embryos and it has been relayed to us that based on their “new policy” we will need to transfer all embryos or nothing. This process with Sincera Reproductive Medicine has been more stressful than dealing with cancer. Currently, we are unable to move forward with the fertility process as our viable embryos are being held hostage by this practice. I ADVISE ANYONE TO PLEASE CHOOSE ANOTHER PRACTICE SO YOU DO NOT HAVE TO DEAL WITH A SIMILAR SITUATION.

Maureen Haughney

2 years ago

They told us NOT to do genetic testing. We suffered 2 miscarriages and 1 chemical pregnancy each one taking a massive toll on my mental and physical health. They would send me home with my list of medications to take that were incorrect on several occasions. Most of the people working there were kind but it’s way too expensive to not have the best care. We went to Shady Grove and had my beautiful daughter FIRST TRY. We weren’t scammed out of thousands of dollars like we were at Sincera.

Molly A

2 years ago

This is an emotional time for every couple having to experience it. The secretary was really nasty and rude to both my husband and I. I was almost in tears on the phone with how nasty she was being to me. Here we are just trying to have a baby and it's been a difficult journey. The last thing we need to a secretary that treats us like absolute garbage. Save your mental health. Do not go here. If there is someone higher up reading this message, I would love to have a phone call about that heartbreakingly rude experience that I had with your employee. follow up- We switched over to Shady Grove with Dr. Martin. We really feel like we are in good hands here. We are going to do our first egg retrieval at the end of this month. Go to Shady Grove. This is too important of an event to let Sincera ruin it.