RMA of New York: Downtown Located in New York, New York

Nancy Chen

3 months ago

I can't recommend Dr. Sekhon enough for putting me on the exact right protocol for me. I'm 37 and retrieved 27 eggs, well beyond my expectations. Especially since I did a round at 35 and got 17 so I was expecting around 15 or so. That being said, they are ignoring my emails about giving me an itemized receipt and I've emailed about 10 times. I'll bring it back to a 5 and edit this if someone will get back to me. I have to submit to Carrot in a few days or they'll charge me.

EC

7 months ago

I had a very disappointing experience at RMA of New York Downtown. My OB recommended the clinic, but unfortunately, the whole process was a disaster from an administrative standpoint. I can’t speak about the doctors since I didn’t undergo any treatments there — I got pregnant naturally — but I did visit a few times for lab tests, and those visits were enough to leave a very negative impression. Here’s what stood out: Extremely long wait times: You can end up waiting for hours. On one of my three visits, they even forgot to check me in. I waited over two hours before realizing it, and no one apologized when the mistake was finally caught. Poor communication about insurance coverage: Please explicitly ask the team to confirm whether your tests are covered by your insurance. In my case, no one informed me of anything upfront — which I found unusual since I have excellent insurance and assumed they'd handle it. Later, I received a huge bill that I ultimately had to pay out of pocket. Unresponsive and unhelpful billing staff: When I called, the representative assured me she would speak with the finance office and follow up, but nothing was ever done. I sent multiple emails that were completely ignored. Going through fertility-related appointments is already stressful enough, but being treated as if you’re just an ATM is unacceptable. Based on my experience, I strongly recommend avoiding this clinic.

Lindsay Baker

8 months ago

Horrible experience with RMA top to bottom. Clinically was over medicated resulting in a very low egg count and an unsuccessful round. Switched to Cornell and was successful on the first round. Their admin is some of the worst I’ve ever seen. They are backed by private equity and often felt like money was more important than patients. Was charged for procedures that didn’t occur and had to stay on top of all bills to ensure that didn’t happen again. Made an Already stressful situation worse. Rescheduled my husbands surgery the day before he was supposed to go in because they had overscheduled the OR. Take on too many patients without care for existing patients. Would not recommend in any capacity.

Stanzi Kahn-Wicht

6 months ago

They over charged us by $3,000 and are doing EVERYTHING to not refund us. We have been trying to get refunded for the past 7 months, and they just completely stopped responding to our emails. We have called and they don’t call back, the call drops… I think of them as a business only and an unethical one, not really a company that cares about your reproductive health.

andrea celeste fumuso

6 months ago

They are very unprofessional. I reached out many times after our first visit and never called me back. They submit to my insurance that I did a treatment that I never did and was not even discussed that we will do as a patient and now looks like I did it to my insurance records when it is not true and they are unresponsive.