CCRM Fertility | IRMS – Hoboken Located in Hoboken, New Jersey

Lauren B

a year ago

My husband and I feel my/our care was completely mishandled and disregarded. My gut was going off with red flags from the start but continued the process with IRMS against my better judgement. There are a few very nice staff members but it does not make up for the lack of care, compassion, or communication by Dr. Stephanie Marshall Thompson. Excuses were made why we hadn’t heard from or seen Dr. Thompson at all for weeks despite being told several times we would be seen by her at the next appointment, which never happened. Throughout our confirmed pregnancy and then sadly miscarriage, we never saw Dr. Stephanie Thompson or heard from her until we complained and expressed we had a growing number of questions and concerns. When she did call (after I was told she was running an hour+ late for my appointment - it was the final straw), there was no explanation of where she had been or apology and upsettingly she started to comment incorrectly on the stage of pregnancy loss we were currently experiencing, giving us the perception she really had no idea what was happening with our pregnancy and the loss we were in the midst of experiencing. Patients should be able to have access to their doctor, especially during something as emotional and important as fertility and/or the loss of a baby. I understand emotions are high when a miscarriage occurs but the issues started prior to our pregnancy loss and the lack of care and insensitivity experienced from Dr. Stephanie Thompson made an emotional, very personal and painful journey and pregnancy loss unnecessarily more emotionally draining and difficult. Dr. Thompson clearly had her attention and time elsewhere and we suffered due to her lack of concern for my medical care and well being. I wrote this in January of 2023 and didn’t post it earlier because things were still so raw and new. Now that they have decided to try to bill us by threatening us with legal action 1.5 years later for a very small amount of money allegedly owed, it’s opened old wounds. I decided this review was very much needed as they clearly continue to show lack of compassion and poor communication. No issues with paying what we may owe but seriously haven’t heard a peep and a year and a half later plus with threats? It’s been a battle from the start with IRMS and highly recommend you look elsewhere for fertility testing / treatment / options - IRMS didn’t show us respect, concern, and treated us as a cash cow.

Elisabeth Lentino

a year ago

I had an extremely disappointing experience with IRMS and would not recommend this clinic to anyone trying to conceive. Over the course of two years, they seemed more focused on collecting money than providing effective care. The testing they conducted was incomplete and I was misdiagnosed with unexplained infertility. After which the clinic tried to sell be IVF and multiple rounds of IUI. I have recently switched doctors and facilities. I now am receiving proper treatment (and am post surgery to address my endometriosis that was never diagnosed with IRMS). Within just three months working with my new doctor, I am now pregnant. It’s clear that IRMS failed to identify and address the root cause of my infertility. I wouldn’t recommend their services to anyone looking for compassionate and competent care.

Teresa Smith-Bellille

2 years ago

We trusted IRMS with helping us start our family, after struggling with another REI office for years. We were given hope and compassionate care. As a physician myself, I can truly say I felt taken care of through a very difficult process. Dr. Stephanie Marshall-Thompson was absolutely amazing; taking my calls at all times, and walking me through all the options. Given my medical history, being able to carry my own child was nothing short of a miracle, and Dr. Marshall-Thompson used her evidence-based approach to make our dreams come true while ensuring the safety of me and my baby! I am thankful beyond words to Dr. Marshall-Thompson and the IRMS team. I am entering my last trimester with our first child, and doing well. My husband and I highly recommend IRMS.

Kelley Megale

3 years ago

DO NOT GO HERE!!! I tried to do egg freezing and the nurses told me conflicting information (booked appointments for different times for me but more importantly had different medical info shared with me on the health information and process and made it extremely confusing). No one was on the same page about my situation. All through this Dr. Thompson was MIA after the first 2 meetings. I reached out in an email saying it was mentally effecting me in a bad way and I felt lost and confused on next steps and was told she would call me that night and she never did. That was 2 days ago and I still have no idea what is going on. I looked at Columbia first but came here because my insurance but I highly recommend anywhere else over this. IRMS staff is unprofessional, not on the same page and do not care about their patients when this is a really big life decision. I've never felt more alone in the process of something I thought would be amazing. I am reconsidering and pausing and wouldn't want my eggs to be treated like they are treating me so I'm likely going somewhere else

Elizabeth Kong

2 years ago

I felt that this institution only treats you like a number. My doctor was Dr Stephanie Johnson and it was very impersonal. The technicians give you no information at every scan literally said nothing, I had to ask them every time so how many follicles in each side, and what size are they. After my extraction Dr Johnson only asked if I wanted another round of egg freezing. Plus they charge for every visit it's not a one time overall fee like Extend Fertility. I called my nurse to ask about my options for egg storage and no response 2 weeks later. Terrible customer service only automated responses on the phone shame cos the front desk receptionists seem nice even albeit didn't have much authority for anything. Had to call different people for finance, appointments or anything