Bluegrass Fertility Center Located in Lexington, Kentucky

Caleb White

a year ago

Facility was unclean. Had stains on the carpet. Customer service skills are minimal. Staff was very rude to work with, unwilling to answer any questions. Ran some lab work with them and was told they would send over the results the following day, two days later, our doctor that ordered the test had not received them. Called the fertility center and couldn't get an answer, so left them a voicemail. The lab tech called back on the fourth day and rudely told us she sent them already. Oddly enough, as soon as we got off the phone with them, our doctor called and just received the test results in minutes before. Won't be returning to this office ever again.

Tanya Howell

a year ago

I feel so defeated. This is the only office in Lexington that takes Anthem Blue Cross. The coverage we have is limited so I did go into this appointment with an open mind. The nursing staff and scheduling staff are great. However, Dr. Aktin's himself is trash. He came in the room, threw some papers at my husband and I, told us the INSANE cost of everything and sent us on our way. He didn't ask us what our concerns were. He didn't ask anything. He didn't ask what options I'm comfortable with or anything. I've never felt as much like a dollar sign in that moment and judged IMMEDIATELY for possibly not having the money for testing (we don't but I felt so dismissed for this). I'm heartbroken for my husband and I because I don't know even where to go from here. He was in our room for maybe 30 secs. I'm thankful this appointment was covered because, if it wasn't, i would have told them to send it to collections and I wouldn't have given them a dime I was so mad and upset.

Lexington Girl

10 months ago

Don’t go there. 4 rounds of ivf without proper testing or monitoring ( no testing at all not a single lab test) The doctor is nonverbal he has a huge communication issue. Imagine 4 cycles of ivf without any lab testing and every time i questioned that he will reply with the new studies recommended no lab testing no hormones monitoring! Im the one to blame i should’ve left and not retuned back since my first appointment when he got excited when i said im here for ivf so he through the folder on the floor and rushed out to bring me a copy of what i start calling worksheets of instructions. They will tell you nothing but an outdated copy of a worksheet for every cycle. I kept going back because i felt i want to give my embryos a chance and didn’t trust the quality of the lab to transfer my embryos to a different clinic. The lab is severely outdated the lab tech/ embryologist lives in Michigan and she’s only there one week a month!. No human kindness from the doctor or the nurse. I can’t understand how this place is still open. Worst experience ever I won’t recommend this doctor to my worse enemies. At my third transfer im very sure it wasn’t even in my uterus he took forever and was nervous and i felt the fluid on my thigh. I cant forgive myself for wasting my time and 15 eggs at this clinic. He never even discussed with me why the ivf cycles were failing. Never even suggested a different plan or a specific plan for me nothing Not professional

Emily Wemily

10 months ago

please don't go here. the nursing staff AND the doctor were rude and did not show compassion towards my situation in any regard at ANY OF MY APPOINTMENTS. when i went for the transvaginal ultrasound, the doctor didn't even speak to me before he shoved the probe inside me and JERKED it around so much it hurt. when it was over, neither him or the nurse said anything to me except, "get dressed." I wish this was an exaggeration. I teared up because I felt so violated and disrespected. there is a list of things i hated about my experience here. no woman or person deserves to be treated with such insensitivity.

Niki Clemons

2 years ago

The nursing staff is the only good thing about this place. A scheduling error on their part this morning has had me running all over Lexington to try and get scans and bloodwork done. They tried to be helpful but had the error not happened in the first place, I wouldn’t be in the mess I’m in now. When you are doing IVF every day matters when it comes to tests and medicine. Trying to get them or anyone to understand that has been a nightmare. Because of their issue this morning my lab work will not be same day and make it where it needs to be. This could potentially hurt our chances for this window. I will not be back to this office. Take your chances, but I would not recommend them to anyone struggling with fertility. We all deserve better than this.