RMA of New York: Brooklyn Located in Brooklyn, New York

Ellee Lee

3 months ago

It took me a long time to write this review because I wanted to move on. I suffered PTSD afterward, but after meeting someone who had a similar consultation with the same doctor, I felt obligated to share my experience so others can make an informed decision. We chose RMA Brooklyn for its convenience and multiple NYC locations. We consulted with Dr. Lekovich, who was friendly but very straightforward about our age and the likelihood of multiple cycles. The facility was new and close to home, and I assumed this would be a fairly simple process. Red flags appeared early. Daily bloodwork often meant waiting close to an hour with no timeframe provided. After the initial consultation, I rarely saw my doctor, only once during the nearly 10 day process. After my egg retrieval, I fainted at home. My husband called RMA multiple times asking what to do, but only nurses responded, saying I just needed to hydrate. He ultimately took me to the ER, where I was diagnosed with internal bleeding and required emergency surgery. The ER doctor told us they could not reach anyone at RMA and called the situation “despicable.” No one from RMA assisted, followed up, or offered any apology. While Dr. Lekovich was aware of the situation, it almost felt like the clinic as a whole had no idea what was happening. Nurses contacted us during recovery only to discuss routine next steps for the IVF procedure, but no one from the hospital reached out to check on me, offer comfort, or explain the emergency. If a patient nearly lost her life, you would expect the clinic to proactively reach out, but we had to contact them ourselves just to understand why this happened. When we finally spoke with Dr. Lekovich by phone, she stated that this type of complication occurs about one in every 5,000 cases at RMA. We were stunned. This was never disclosed beforehand and was framed as unfortunate but not her responsibility. After switching to a different hospital, our experience was completely different. Although the commute was slightly longer, they had a Brooklyn satellite office for simple check-ins, wait times under five minutes, and doctors and nurses who were attentive and communicative. I always saw my assigned doctor or was notified if they could not meet in person. To this day, I still do not know the exact cause of what nearly cost me my life. I feel obligated to warn others. NYC has many excellent IVF programs, and you do not need to settle for a place where patient care disappears the moment you are no longer an “easy” case. IVF may be a two-week process or a long and difficult journey. Choose your provider carefully. I sincerely hope RMA is not the one you choose.

Nira Patel

2 months ago

I froze my eggs at RMA Brooklyn under the care of Dr. Danis and had an excellent experience. She was attentive, compassionate, and thorough at every step. The staff at the Brooklyn location were consistently kind, efficient, and respectful of my time. I would highly recommend RMA Brooklyn to anyone considering fertility preservation or reproductive care.

haley

3 months ago

My experience at RMA has been largely disappointing, mainly due to poor administrative and insurance coordination, not the medical care itself. First IUI cycle: My appointments for bloodwork and monitoring were scheduled in advance, but the clinic failed to obtain insurance authorization beforehand. I only found out after I had already taken time off work and completed the blood draw that my insurance was not approved. This resulted in a completely wasted visit, time off, and unnecessary stress. Second cycle: The overall process was never clearly explained to me. I had to repeatedly call to push the pharmacy and insurance authorization for the trigger shot, as no one proactively guided me through this step. After an ultrasound appointment, I was also not given a sperm collection container, which forced me to make an extra trip back to the clinic. After my first IUI failed: I received one phone call from the clinic, which I unfortunately missed. I returned the call multiple times, but no one ever followed up with me again. When I tried to schedule the next cycle, I explicitly reminded the team to obtain insurance authorization in advance. Despite this, the authorization was still not completed. When I went in on cycle day 3 for required bloodwork, I was once again told there was no insurance approval — another wasted visit. Overall: The doctor was professional and competent, but the front desk and financial/insurance team were slow, unorganized, and lacked clear communication. In a process that is already emotionally and physically demanding, patients should not have to constantly chase down basic administrative steps. The lack of coordination resulted in repeated delays, unnecessary appointments, and significant time lost. I hope the clinic improves its administrative workflow, as this level of inefficiency adds avoidable stress to an already difficult journey.

Moye Family

4 months ago

Through my insurance directory, I found Dr. Setton based on strong reviews. I’ll start with the positives: Dr. Setton himself is excellent. He is kind, understanding, and knowledgeable. He believed I could get pregnant using IUI and made me feel supported during a very vulnerable time. Areas of concern: Communication and responsiveness are inconsistent. At times, the nurses and staff are very responsive; at other times, they are not. After completing an IUI, they failed to schedule an IVF consultation in advance in case the IUI was unsuccessful, which could have resulted in a missed treatment cycle. Care coordination and insurance guidance were lacking. I ultimately became pregnant using Letrozole prescribed by the practice, even after telling them I planned to try a “natural cycle.” While waiting for an IVF consult, I had to contact another clinic in a different state that I was in to avoid losing another month. Additionally, it was discovered after my IVF consult that my insurance requirements for IVF actually requires a minimum of three IUI cycles before IVF coverage is approved. Billing and prior authorization issues were extremely problematic. The billing department is very difficult to reach and unresponsive. My husband was asked to provide a sample with Reprodiagnostic without prior authorization. After the procedure, we were told to contact our insurance ourselves and submit forms retroactively. When we asked about the missing prior authorization, we received no response until I submitted a negative survey. Even then, the authorization was submitted incorrectly—with the wrong date and incorrect CPT codes. As a result, we are now facing higher lab costs that should have been covered by insurance. The sample was taken on June 30, 2025, it is December and it still hasn't been resolved. I have emailed and called several times. The billing and pre-authorization department is just pitiful. This was the fourth fertility clinic I consulted during my journey with secondary infertility. While Dr. Setton is a strong physician, the administrative, billing, and coordination issues significantly impacted our experience.

Britni West

2 months ago

I have been dealing with RMA for a year-and-a-half at this point and came here to find that many others have had very similar terrible experiences. I am incredibly grateful that I only had an initial consultation through them and did not proceed any further because they are very clearly a difficult and heartless company. I was referred to RMA in September of 2024 by a friend. I was aware that my insurance did not cover fertility treatments and asked many questions before my first appointment as to what would be included in the $525 fee and what to expect. I was told it would be a flat $525 and that everything would be included. My visit with Tia Jackson-Bey felt incredibly unprofessional. She did not seem to care at all about me or my situation, and instead tried throughout the appointment to sell me incredibly expensive IVF treatments. I understand that IVF is costly, but it did not feel like she cared at all about me or my experience. During my ultrasound she told me that I actually did not have ovarian cysts and likely never did, casually shrugging it off even though I had been diagnosed with them by multiple doctors earlier in my life. She told me that the years of pain and painful ruptures I had experienced likely had never happened at all and that the dark spots in my ultrasound were just follicles and nothing more. After this terrible appointment I was waiting in their waiting room for my blood draw. Tia came out to tell me that if I were to get the blood draw through them it will cost around $2000. She told me that if I go to Quest Diagnostics on my way home that it would be covered through my insurance. I did go to Quest on my way home and was explicit with the woman drawing my blood that I did not want to do anything that was not covered by my insurance. She told me it would be a $25 copay and that would cover everything. I double and triple checked with her that this was the case. As I began to receive billing notices for all of the appointments I found I was being charged $525 for the visit, an unknown $37.50, a $275 ultrasound fee, as well as $2300 for the blood draw from Quest. I immediately began calling the billing department at RMA and was told since I was self-pay, the extra fees would be deducted so that I would be paying only the $525, and that they would also be in touch with Quest regarding the blood draw fee. It has now been almost year and a half of constant unanswered emails, long, at times two-and-a-half hour holds on the phone with RMA, being promised calls back between 24-72 hours. Their billing department is impossible to get ahold of, and even if you get ahold of someone they have said that only a man named John who is some kind of financial coordinator can assist in changing my bill. John is the first person I had spoken to after my visit who had told me he would adjust my bill to the self-pay rate of $525. Since the original call and email he has disappeared and no one in the office can tell me his hours or any way to get ahold of him, just that he is solely in charge of adjusting my bill as he had promised. I have spent so much time, energy, and worry on this terrible company that has made me feel so helpless and vulnerable. On a call today I asked the woman in the billing department what she would do in my case and she said she’s honestly not sure, and that all she can do is request another escalation and I can wait for another call back. I told her I don’t want to hang up until I speak with someone and asked if she had a manager or John had a manager that I could speak to. She put me on hold many times telling me she was trying to find someone to speak with me, but in the end was only promised another call back in 24-72 hours. The bills are currently all going to collections and there seems to be nothing that can be done. Please save yourself the anger and frustration of this horrible place. If any advocates can help any of us, please let us know because this is very costly mentally and monetarily for people that are already in a vulnerable place in their lives.